Business Support
Data World provides Business Analysts, to support the Business acitivites, not only
from the system perspective but also for the purpose of streamlining Business Operations.
To achieve this our resources are embedded in the client organisation and they study
the functioning, creating Business cases and filing System Enhancement requests
on behalf of the customer
Desktop Support
This involves deploying Data World resources onsite in order to provide Desktop
support to end users. They also monitor the server performance and perform day-to-day
operations like Backups. This Level 1 support is backed up by our support team in
Durban, which remotely handles escalated cases. This model is aligned to ITIL
Skills Development
Our objective is to empower the customer to handle on their own the day-to-day maintenance
and operations of the system. Our skills transfer methodology serves the customer
in identifying the resources for skills transfer, training them with both structured
and informal means.
+91 120 4754900